Here at Russell WBHO, we have a solid pipeline of work into 2027/28 and have a portfolio of exciting projects, including:
- Hotel Extensions & Façade replacements, North London/Watford & Edinburgh area: £10m
- New Build Residential, Stockport: £58m
- Heritage Refurbishment, 5 Star Hotel, Bath: £55m
- Heritage Refurbishment (Office/Commercial), Bolton: £12m+
Key business-wide leadership functions include:
- Senior Health & Safety Manager/Health & Safety Manager
- Pre-Construction Opportunities – Project Management & Estimating
- Senior Manager Customer Care Department – Project Manager, Design Manager & Fire Engineer
An exciting opportunity has arisen to join our collaborative and professional team as a Customer Care – Technical Lead.
This role would suit an individual with a background in Project Management, Design Management, or Fire Engineering who can demonstrate a proven track record within the construction industry.
Key Responsibilities
The successful candidate will have experience in the following areas:
- Comprehensive knowledge of regulatory approvals, Building Regulations, and Building Safety Regulator (BSR) processes
- Investigating and resolving customer care matters raised across the business, working closely with the Customer Care Manager, including both base-build and fire safety-regulated issues
- Providing technical support and guidance to the Senior Leadership Team and Directors, including technical appraisals, reviews, and recommendations for resolution
- Preparing, reviewing and negotiating consultant and subcontractor appointments, as well as Design Responsibility Matrices, in collaboration with the company’s in-house legal team
- Leading supply chain investigations alongside the Commercial Director, including subcontract procurement processes and specialist technical assessments
- Producing remedial works proposals and technical submission packs (or equivalent documentation) for client teams and/or the Building Safety Regulator
- Managing third-party approvals, consents and statutory requirements
- Maintaining and developing strong client relationships through effective communication and service delivery
- Collaborating with supply chain partners to identify and implement optimal project delivery solutions
Key Skills and Attributes
The ideal candidate will demonstrate:
- A commitment to promoting a positive Health, Safety, and Environmental culture, while providing visible leadership across the business
- Strong interpersonal and communication skills, with the ability to engage effectively with both internal and external project stakeholders
- Proven leadership capabilities, including the confidence to address challenges, solves complex problems, and motivate teams
- Excellent attention to detail while maintaining a strategic perspective and delivering against agreed timescales
- Extensive knowledge of construction techniques, methodologies, sequencing, and delivery processes
- A thorough understanding of current and historical Building Regulations and Fire Safety Regulations
- The ability to work both independently and collaboratively as part of a wider team
- Strong written and verbal presentation skills, with the ability to communicate technical information clearly and effectively
- A willingness to be based at Head Office, working closely with the Senior Leadership Team and Construction Director
Should you wish to apply for this role, please complete the form below or email your CV and covering letter to careers@russellwbho.co.uk, headed ‘Customer Care – Technical Lead Position’.
We look forward to hearing from you.
Kind regards,
The Russell WBHO Recruitment Team
At Russell WBHO, we are committed to promoting inclusivity, diversity, and equality in all that we do. We strive to create a rewarding work environment where everyone is treated fairly, valued for their unique contributions, and supported to reach their full potential. Our goal is to bring out the best in each individual and foster a workplace where all employees can thrive.
Note for Recruitment Agencies: Russell WBHO encourages candidates to apply directly to us and we do not accept unsolicited CVs from agencies. CVs submitted in this manner will be considered a gift and no fee will be payable.
Candidates must hold the right to work in the UK.